Maison Élan Support
The Concierge Service
Our dedicated team provides direct assistance with boutique orders, custom packaging, secure worldwide shipping, and lifetime leather care inquiries.
Direct Assistance
Send an Inquiry
Please complete the form below. Our Saint-Germain-des-Prés concierge team will respond to your request within twenty-four business hours.
Common Inquiries
Essential Information
Worldwide Shipping
Returns Policy
Leather Care
We offer complimentary, fully insured express shipping on all global orders. Delivery typically takes three to five business days.
Complimentary returns are accepted within thirty days of delivery. Items must be unmarked and in their original packaging.
Our unmarked, slow-tanned leather develops a beautiful patina over time. Clean gently with a soft, dry cloth and avoid direct heat.